Basic Support Service
The Basic Support service ensures that
your people can make effective use of
their Collaboration Site. It includes:
-
Site Hosting
-
Administration
-
Participant Support
-
Participation Coach Support
Site Hosting
Hosting provides access to the Collaboration Site
for all participants. It includes all data traffic and storage
(effectively with no limit), security, backup
and high levels of availability and performance. All
upgrades to GroupServer are made available as
they are completed.
Administration
The Administration service enables the project owner to
add or remove participants when required.
Participant Support
The Basic Support service includes email and telephone
support for participants in the Collaboration Site.
Participation Coach Support
Support is porovided for your participation coach/es
via an online Community of Practice. In this group,
participation coaches receive assistance and support
with initiating and developing participation in
their Online Groups.